The sender's name isn't supported for the US, but you'll get a dedicated phone number. □ To make sure all of your contacts recognize your brand, no matter whether the sender's name is supported, we recommend starting the message with your " BRAND NAME:". In case the sender's name is not supported in your recipients' state, our selected phone number will be displayed. In the list presented below, you can see the list of countries and the information whether they support the sender's name displaying or not. The response to sent SMS message will bounce back to your recipient and will be shown as not sent.ĭisplay of the custom sender's name in the text message your client receives depends on the country restrictions your client's carrier is based in. The recipient won't be able to respond to this message directly. For example, Joe's Bakery should go as JoesBakery. If your brand name consists of two or more words, we suggest sticking them into one word. Unfortunately, the use of special characters or emoji in the SMS sender's name is not available.Īpart from the limit to the number of characters, the spaces in the SMS sender's name are not available too. You are free to use all lower case and upper case letters from the English alphabet as well as all numbers. Therefore, we recommend using from 3 to 11 characters for the sender's name. There is no official minimum of characters you should use, but most of the phones can't display 1 or 2-character sender's names. Unfortunately, this limit is inherent to SMS as a format, and it cannot be changed. If you’d like to enter your company name, for example, you will be limited to 11 characters. The amount of characters one can use for the sender's name depends on whether it is a name or a number. Important limitations Amount of characters
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